We Have Begun Time Of Use

Click Here to Visit 10 Smart Meter Lane!

•  6.2 cents/kWh for off-peak hours
•  9.2 cents/kWh for mid-peak hours
•  10.8 cents/kWh for on-peak hours

New Electricity Commodity Prices Effective November 1, 2011

Planned Power Outage

Your Smart Meter is Graduating This October!

Peaksaver Program Update

Enrolment in Peaksaver® is now closed
 

On August 15, 2011 enrolment in the peaksaver® program closed. The more than 200,000 Ontarians participating in this demand response program received:
 

• A free, professionally installed, Honeywell ENERGY STAR® programmable touch screen thermostat - $350 value
• Online access to their thermostat controls
• The opportunity to do their part for the environment
 
How Peaksaver works:
 

When the electricity system is reaching critical levels, during the hottest summer afternoons (and never on weekends or holidays) we may remotely cycle participants' air conditioners off and on for 15 minute intervals to reduce the amount of electricity they use. Participants likely don’t notice a change in temperature, because the furnace fan will remain on and continue to circulate the cool air already in the home.
 

Registered participants: For thermostat inquiries, contact the peaksaver Call Centre at 1-866-869-8406

Ontario Energy Board Approves Charges For Electricity Distribution

Canada Post Strike Update

 Niagara Peninsula Energy Inc. prepared for Canada Post Strike:  Click Here for more details ...

Possible Canada Post Strike

 As Canada Post is currently under negotiations of their collective bargaining agreement, Niagara Peninsula Energy Inc is optimistically looking ahead for no interruption in mail services.

The probability of a strike is unknown at this time. Canada Post will advise customers through their website if the situation changes. If a postal strike occurs, no incoming or outgoing mail will be delivered by Canada Post.

In the event, that a postal strike occurs Niagara Peninsula Energy Inc will take the necessary steps to ensure that we provide customer service to both our customers and vendors to minimize delays in the processing of bills and payments.

Billing and pre-authorized payments will continue on schedule. Every attempt will be made to ensure that bills are delivered to commercial properties. Collection action will be adjusted to account for no mail services. Payments can be made on your account early, couriered or completed electronically. As an alternative to regular mail, you may wish to contact us using our web-site, www.npei.ca, or by:

• Fax: 905-356-0118 (local for Niagara Falls area); 905-957-1839 (local for Smithville area.)

• Drop off at the following locations: 7447 Pin Oak Drive, Niagara Falls, ON; 2676 Clifford Street, Smithville, ON

• Or Courier: 7447 Pin Oak Drive, Niagara Falls, ON (Niagara Peninsula Energy Inc will not reimburse the cost for any documents or payments couriered to our office during a postal strike.)

• Payments can be made by drop off, Pre-authorized Payment Plan, Automated Bank Machine, Telephone or Online Banking, Branch Banking or Financial Institutions.

Niagara Peninsula Energy is committed to ensuring that suppliers and customers receive payment for invoices during a Canada Post Mail Services interruption and will make every attempt to ensure invoice payments/refunds are made available in a timely manner. Suppliers and customers will be notified when cheques are issued and arrangements can be made for cheques to be picked up at our head office located at 7447 Pin Oak Drive, Niagara Falls, Ontario. Proof of identification and verification of employment from the respective vendor will be required at time of pick up. If pickups are not possible, alternate arrangements can be made through our Accounts Payable department.

Please look to our web-site, www.npei.ca, for updates, as well as, availability to sign up for electronic billing and payments.

Please note that all outbound correspondence will be securely retained until the end of a Canada Post work stoppage.

What's new

The Ontario Energy Board (OEB) has released the electricity commodity prices that will take effect from May 1, 2011 to October 31, 2011, under the Regulated Price Plan (RPP).

The change in tier prices, combined with the seasonal change in the tier threshold (from 1,000 kWh to 600 kWh), will impact residential customer bills. Based on average usage of 800 kWh per month, the overall impact on residential RPP electricity bills is approximately $6.12/monthly, or an increase of approximately 6.1%. The seasonal change in the tier threshold accounts for approximately $2 of that estimated total bill impact.
 
For those consumers on Time-of-Use (TOU) pricing, the increase is approximately 3.8% on the total bill per month, or $3.96/month based on average usage of 800 kWh per month.
 
As a result of the introduction of the Ontario Clean Energy Benefit in 2011, a comparison of customer bills of May 2010 and May 2011 shows that overall the total bill has remained relatively stable.
 
Tiered pricing beginning May 1st will be:

• 6.8 cents per kWh up to and including 600 kWh each month (750 kWh for small business) – up from 6.4 cents; and,
• 7.9 cents per kWh above the threshold – an increase from 7.4 cents

 
TOU pricing beginning May 1st will be:

• Off-peak Price at 5.9 cents per kWh (from 5.1 cents)
• Mid-peak Price at 8.9 cents per kWh (from 8.1 cents)
• On-peak Price at 10.7 cents per kWh (from 9.9 cents)

RPP prices are based on the OEB’s estimate of the cost to supply electricity to residential and small business RPP consumers over 12 months.

The OEB has cited the primary factors contributing to the overall increase in RPP, which include:

• Increased electricity market prices and changes in supply mix
• A higher Global Adjustment
• The RPP variance account has shifted from a credit to a charge

As previously announced, starting May 1, TOU off-peak hours on weekday evenings will begin two hours earlier, at 7 pm rather than 9 pm. It is expected that approximately 3 million customers will be on TOU billing by June 2011, with more being switched to TOU billing over the summer and through the fall.
 
The OEB’s news release, backgrounder, FAQs and an Electricity Line Impact can be accessed at:
http://www.ontarioenergyboard.ca/OEB/Industry/Media+Room/News+Releases#20110419

Tune into TVCOGECO for a 10 part Greening Niagara Series

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FREE Fridge and Freezer Pick up is Back for 2011

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» To learn more, visit saveONenergy.ca.

Call Before You Dig

Effective July 15, 2009 Niagara Peninsula Energy Inc. will use ON1CALL (Call Before You Dig) for locates of underground electrical wires throughout the Fonthill, Lincoln, and West Lincoln areas.

Ontario One Call Ltd. or ON1CALL is a private corporation which receives excavator (including home owners) locate requests. Customer Service representatives at the call centre will take the necessary information regarding the excavation plans and will notify member utilities with underground facilities in your area. There is no charge to the excavator for this service.

ON1CALL is open 24 hours a day, 7 days a week. ON1CALL accepts locate requests by telephone, e-ticket or Fax. They can be reached by Telephone (toll free) 1-800-400-2255 or Fax (toll free) 1-800-400-8876.

Businesses can find more information in our Cable Locates and Digging section of our site here and residents can find more information here.

For additional information, visit the ON1CALL website here.