Niagara Peninsula Energy Inc. (NPEI) understands that customers, may at times, have difficulty paying their electric bills on time. If you find yourself in this situation, please keep in mind that we are here to help. In order to assist you, we offer Payment Arrangements, an Equal Payment Plan and an Arrears Management Plan, along with a number of social assistance programs that can assist your financial or conservation needs. If you will be unable to pay the full balance of your bill by the due date, it is so important for you to contact us and speak to one of our Customer Service representatives.

Additional options that Niagara Peninsula Energy can offer customers to assist in avoiding a disconnection for non-payment:

Payment Arrangements

Payment arrangements are accepted based on the regulated Collection/Disconnection timeline and also on customer’s individual needs and circumstances. NPEI will try to work with customers, in every way possible, to avoid their service being disconnected.

Arrears Payment Agreement

As a final step before disconnection the customer will be offered the chance to go on a payment plan. This payment plan is known as an Arrears Payment Agreement. This payment plan is available to all customers, however, there are different rules for low-income customers. The customer must still pay their regular electricity bill on the due date, along with the Arrears Management payment installment. If the customer misses more than one payment on either the plan or their current bill, NPEI may cancel the payment plan and follow through with collections. Please contact us to learn more.

Equal Monthly Payment Plan

An equal payment plan means that each bill the customer receives is for an equal amount, calculated based on the past annual consumption. The last month is an annual true-up “equalized bill”. This plan does not require monthly withdrawals from a bank account. This plan helps customers with their fluctuating electricity expenses over the year, and is especially helpful for someone with electric heat. A customer is encouraged to pay down their arrears prior to entering this program and may not be eligible unless their equal billing amount is manageable. This plan does not stop a customer from being disconnected, however, NPEI can work with the customer to pay arrears down and roll any remaining arrears into the future monthly installments.

Customer Requiring Hydro for Medical Reasons

Instead of a 10 day Important Notice, the customer who relies on electricity for health purposes shall receive a 60 day Important Notice, providing that the customer has provided NPEI with documentation from a physician confirming that disconnection poses a risk of significant adverse effects on the physical health of the customer or on the physical health of the customer’s spouse, dependent family member or other person that regularly resides with the customer.

Last Chance to Avoid Disconnection

A customer is also able to pay off their outstanding balance when the service man arrives to disconnect their power. On the day of disconnection, the service man will knock on the door when he arrives before disconnecting the electricity. NPEI allows the customer a chance to pay by credit card and will also allow the customer to provide confirmation that they have paid the arrears via bank or will allow them to pay via online banking while the service man waits.

Energy Conservation

NPEI works with customers to assist them with ways to reduce their energy use and lower their overall household costs. We encourage customers to register for “My Account”, in order to view their energy usage on line, see their patterns by the hour, day or month, compare their energy to prior time periods and to see the impact weather has, etc. NPEI can also mail out an Energy Conservation Booklet to customers. Please request a copy. There are more Energy Conservation tools, coupons, tips, etc. that can be found on the SaveOnEnergy Website at


Low Income Assistance

There is HELP for low-income customers who are struggling to pay their electricity bills:

  • The Low-Income Energy Assistance Program (LEAP) - provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.
  • NEEF (Niagara Emergency Energy Fund) - Funded by the Niagara Region, this fund covers electricity, natural gas, oil and other forms of energy. Funding is limited to assistance for payment of arrears, security deposits and reconnection fees. The maximum assistance per household is equivalent to the amount required by the utility company re: energy arrears, security deposits and reconnection fees to restore or maintain utility services. Recipients would be entitled to receive assistance only once within a 24-month period under the Niagara Energy Emergency Fund, except under exceptional circumstances. Emergency assistance from this fund is to be paid directly to the energy provider.

    Applicants apply for these programs through the following agencies. Applicants must provide detailed documentation and applications are filled out online at the agency. Please call ahead to book an appointment.
    Project Share
    4129 Stanley Ave.,
    Niagara Falls
    905-357-5121, ext 30

    Serves: Niagara Falls
    Community Care of West Niagara
    4309 Central Ave., Beamsville

    Serves: Beamsville,
    Vineland, Jordan,
    Jordan Station, Campden,
    West Lincoln

    The Hope Centre
    570 King St., Welland

    Serves: Pelham, Welland,
    Port Colborne, Wainfleet

    If a Social Agency notifies NPEI that they are attempting to assist a customer, disconnection action will be suspended for a period of 21 days after receiving this notification.

  • The Ontario Electricity Support Program (OESP) - enables eligible low-income customers to receive a fixed monthly credit on their electricity bills.
  • St. Vincent DePaul Emergency Assistance Program - Offering social services and emergency financial assistance is one of their primary concerns. Cash grants can be provided by St. Vincent for paying utility bills, rent and other expenses. Low income, homeless, unemployed and basically anyone experiencing a hardship can contact them for assistance. Religion is not a factor
  • The SaveONenergy Home Assistance Program (HAP) - helps qualified homeowners, tenants and social and/or assisted housing providers improve the energy efficiency of their homes.
  • Your Local Salvation Army - They do not provide funds to pay utility bills, however, they do provide assistance in many areas to those in need in order to offset some of the extra costs.
  • Ontario Energy and Property Tax Credit - Customers with low-to moderate income can receive up to $1,023 per year in tax credits ($1,165 for eligible seniors), by filling out the appropriate form each year and filing it with their income tax. (Application for the Ontario Trillium Benefit and the Ontario Senior Homeowners’ Property Tax Grant).
  • First Nations On-Reserve Delivery Credit - The Government will be removing the delivery charge for all on-reserve First Nations residential customers and they will automatically receive the credit on their electricity bills. The credit is a result of a partnership between the Ontario Energy Board, First Nations, including remote communities, distributors and consumer groups such as the Low Income Energy Network.