Niagara Peninsula Energy Inc. (NPEI) has received reports of a scam circulating to our customers. This scam involves a text message being sent to customers claiming to be from Ontario Hydro. The text invites customers to reply in order to "correct past cycles" and "receive a lower electricity rate." Please be aware this is a scam. This is NOT NPEI or any affiliated party. ...

Niagara Peninsula Energy Inc. values the safety of our customers and seeks to educate and inform our customers how to remain safe while dealing with electricity. NPEI is now in the process of conducting our Electrical Safety Awareness Survey. This survey helps us to evaluate our efforts and advises where we could make improvements in informing the public about electrical safety. The survey will b...

Niagara Peninsula Energy Inc. understands the difficulties that businesses are facing during the COVID-19 Pandemic. As we continue to assist our customers, we would like to make all of our commercial customers aware of the new Ontario Business Costs Rebate program put into place by the Ontario government to support businesses at this time. The new Ontario Business Costs Rebate Program provides su...

Niagara Peninsula Energy Inc. (NPEI) has received reports of a scam presenting themselves as the Ontario Electricity Support Rebate. This scam had been circulating emails and Facebook posts and had a website set up under the same name that would ask customers to enter their financial details. Please be aware this is a scam. This is NOT NPEI or any affiliated party. The Ont...

The Ontario government is providing electricity-rate relief to support small businesses, workers and families spending more time at home while the province is in Modified Step Two. For 21 days starting at 12:01 am on Tuesday, January 18, 2022, electricity prices will be set 24 hours a day at the current off-peak rate of 8.2 cents per kilowatt-hour. This rate will automatically apply for all reside...

Niagara Peninsula Energy Inc. values the safety of our customers and seeks to educate and inform our customers how to remain safe while dealing with electricity. NPEI will begin conducting our Electricity Safety Awareness Survey on Monday, January 10, 2022. This survey helps us to evaluate our efforts and advises where we could make improvements in informing the public about electrical safety. Th...

We are asking our customers to please be patient with us, as we work through this most recent wave of the COVID-19 Pandemic. NPEI staff is working hard to ensure that our customer inquiries are attended to, and answered as quickly as possible. We most definitely appreciate your patience and kindness during these difficult times. Thank you.

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NIAGARA FALLS, ON - The magic of the holiday season is upon us.  As residents start to gear up for festive occasions, the City of Niagara Falls is again launching the Sparkle Awards program to enhance celebrations, enabling people to view spectacular lighting displays throughout the community.  The Sparkle Awards tradition will continue, but with a twist for 2021.  Instead of a...

The NPEI office will be closed on Monday, October 11 for the Thanksgiving holiday. We will reopen on Tuesday, October 12 at 8:30 a.m. We apologize for any inconvenience.