The NPEI office will be closed on Friday, July 1 for Canada Day. We will reopen on Monday, July 4 at 8:30am. We apologize for any inconvenience.

An alternative power source that many people use are portable or standby generators. If not used properly or connected improperly these can pose safety hazards:  Electrical shock  Fire hazards  Carbon monoxide hazards if used inside, including the garage If you are considering buying a portable or standby generator: Understand your electricity requirements to ensure ...

Please be advised that the MyAccount Customer Portal is currently unavailable for maintenance. We apologize for any inconvenience this may cause. Once this maintenance is completed, MyAccount will once again be available. If you need any immediate assistance, you can reach our Customer Service team at the following:  Toll Free: 1-877-270-3938Email: info@npei.ca

Extension cords are common and convenient for getting power to those hard to reach places like your back yard. Using the wrong extension cord can pose electrical safety risks as well as potential fire hazards. Ensure you are always using the right cord, at the right place for the right use.  Use outdoor rated extension cords for outdoor use.  Check extension cords over for any damage...

As the end of the electricity disconnection ban for residential customers has now ended, Niagara Peninsula Energy Inc. (NPEI) is encouraging customers to connect with them. "We encourage any customer who is currently having difficulty paying their bills to contact us so that we may work together in order to find a solution," says Brian Wilkie, President and CEO of NPEI. "This has been a difficult...

The NPEI office will be closed on Monday, May 23 for Victoria Day. We will reopen on Tuesday, May 24 at 8:30am. We apologize for any inconvenience.

Spring is here and that means plenty of people will be undertaking outdoor home and work projects. With outdoor work comes the risk of lethal powerline contacts. May 16 to 22 is Powerline Safety Week, and the Electrical Safety Authority (ESA) is asking Ontarians to be aware of the risks and avoid fatal distractions by practicing three critical steps: Stop, Look, and Live. According to the On...

Please be advised that the Summer Time-of-Use schedule will take effect on Sunday, May 1, 2022. There will be no change in electricity rates. As well, the Summer Threshold for Tiered pricing will take effect. Please see the graphics below for the Summer Time-of-Use schedule and the Summer Tiered Thresholds. Summer Time-of-Use Schedule   Summer Tiered Thresholds  

The NPEI office will be closed on Friday, April 15th and Monday, April 18th for Easter. We will reopen at 8:30 a.m. on Tuesday, April 19th. We apologize for any inconvenience. Happy Easter to everyone!

Niagara Peninsula Energy Inc. (NPEI) has received reports of customers receiving calls from a fraudulent company/person indicating that they are from NPEI and offering customers a rebate of up to $5,000. Please be aware this is a scam. This is NOT NPEI or any affiliated party. Please do not provide any information to this person. NPEI is not contacting customers...