The Ontario Energy Board (OEB) has recently changed the eligibility requirements so that more customers can receive CEAP support. Please see below for the new eligibility criteria. 

Please click here for the CEAP-SB application form. For inquiries or to submit your completed form please email ceap@npei.ca

If submitting the application is not working, please click here for troubleshooting instructions.


The Government of Ontario is providing $8 million to support small business and registered charity customers who are struggling to pay their energy bills as a result of the COVID-19 emergency.

The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides an on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.

CEAP-SB funding is limited. NPEI will process applications in the order in which they are received. Submitting an application for CEAP-SB to NPEI does not guarantee funding.

For the CEAP program for residential customers, please click here.

Eligibility Requirements

NPEI customers may be eligible for CEAP-SB funding if they meet all of the following criteria:

  1. As of the date you are applying, your small business or registered charity has an active account with an electricity distributor or a unit sub-meter provider. You will be required to provide your registered business number or registered charity number.
  2. Your small business or registered charity is classified as a general service less than 50 kilowatt (kW) customer if the account is with an electricity distributor, or
  3. Your small business or registered charity is using less than 150,000 kilowatt-hours (kWh) of electricity annually if the account is with a unit sub-meter provider.
  4. As of the date you are applying, your small business or registered charity has overdue amounts owing from one or more previous electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency.

If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $1,500.

CEAP-SB Benefit Amounts

NPEI small business customers may qualify for a CEAP-SB credit up to a maximum of $1,500.

How to Apply

You may apply for CEAP-SB the following ways:

  • Complete an application form online and submit it directly using the Submit button on the application (If submitting the application is not working, please click here for troubleshooting instructions)
  • If you cannot submit the application through the website, please download or print the application form, complete it and email it to ceap@npei.ca
  • If you do not have access to a computer, phone the NPEI office and have a Customer Service representative complete the application with you over the phone
  • Your completed application form can be mailed to NPEI (Please note that any mailed applications are subject to delays in mail delivery and may affect your placement in the queue. Applications are reviewed on first-come-first-serve basis)

Please click here for the CEAP-SB application form. For inquiries or to submit your completed form please email ceap@npei.ca

CEAP funding is limited. Submitting an application for CEAP does not guarantee funding.