The Ontario Energy Board (OEB) has recently changed the eligibility requirements so that more customers can receive CEAP support. Please see the new eligibility requirements below.

Please click here for the CEAP application form. For inquiries or to submit your completed form please email ceap@npei.ca

If submitting the application is not working, please click here for troubleshooting instructions


 The Government of Ontario is providing $9 million to support residential customers struggling to pay their energy bills as a result of COVID-19.

CEAP is an on-bill credit for eligible residential electricity customers to help them catch up on their energy bills and resume regular payments.

CEAP funding is limited. NPEI will process applications in the order in which they are received. Submitting an application for CEAP does not guarantee funding.

For the CEAP program for Small Business, please click here.

Eligibility Requirements

NPEI customers may be eligible for CEAP funding if they meet the following criteria:

  1. As of the date you are applying, you have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency.

If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750.

CEAP Benefit Amounts

NPEI customers may qualify for a credit to a CEAP-eligible account in an amount equal to the Overdue Balance for the account to a maximum of $750.

How to Apply

You may apply for CEAP the following ways:

  • Complete an application form online and submit it directly using the Submit button on the application (If submitting the application is not working, please click here for troubleshooting instructions)
  • If you cannot submit the application through the website, download or print the application form, complete it and email it to ceap@npei.ca
  • If you do not have access to a computer, phone the NPEI office and have a Customer Service representative complete the application with you over the phone
  • Your completed application form can be mailed to NPEI (Please note that any mailed applications are subject to delays in mail delivery and may affect your placement in the queue. Applications are reviewed on first-come-first-serve basis)

CEAP funding is limited. Submitting an application for CEAP does not guarantee funding.

Please click here for the CEAP application form. For inquiries or to submit your completed form please email ceap@npei.ca