We are asking our customers to please be patient with us, as we work through this most recent wave of the COVID-19 Pandemic. NPEI staff is working hard to ensure that our customer inquiries are attended to, and answered as quickly as possible. We most definitely appreciate your patience and kindness during these difficult times. Thank you.

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NIAGARA FALLS, ON - The magic of the holiday season is upon us.  As residents start to gear up for festive occasions, the City of Niagara Falls is again launching the Sparkle Awards program to enhance celebrations, enabling people to view spectacular lighting displays throughout the community.  The Sparkle Awards tradition will continue, but with a twist for 2021.  Instead of a...

The NPEI office will be closed on Monday, October 11 for the Thanksgiving holiday. We will reopen on Tuesday, October 12 at 8:30 a.m. We apologize for any inconvenience. 

Please be advised that Hydro One is currently in the middle of a major refurbishment project at their Stanley Transformer Station. This station was originally placed into service in 1958 and much of the equipment on site has reached end of life. The project involves the replacement of one 75MVA station transformer, breakers and control room. Stanley Transformer Station is where Niagara Peninsula E...

The Ontario Energy Board (OEB) is continuing to remind customers to be vigilant of ongoing scams pretending to be from or endorsed by the OEB. The OEB has received more than 300 complaints in 2021 from consumers about rebate scams including email and online activities that pretend to be the OEB or to be connected with the OEB. These include: A phony Facebook page for the Ontario Electrici...

The Electrical Safety Authority (ESA) released its second episode of Grounded in Ontario. In this episode, host Josie Erzetic sits down with Trevor Tremblay, Technical Advisor at ESA, to hear his advice for Licensed Electrical Contractors on the best practices for installing EV charging stations safely, from start to finish. Grounded in Ontario is a monthly podcast made especially for Licensed El...

Niagara Peninsula Energy Inc. (NPEI) has received reports of a scam involving our customers signing up for a rebate on their hydro bill through Facebook. The scammer requests a copy of the customer's bill and attempts to make an appointment to visit their home. Please be aware this is a scam. This is NOT NPEI or any affiliated party. Below is some helpful information for customers t...

A provincial government winter disconnection ban for residential customers was in effect since November 15, 2020. Following the Ontario government's province wide 'Stay-at-Home Order,' the Ontario Energy Board extended the winter disconnection ban, initially scheduled to end April 30, 2021, to June 2, 2021 for all residential customers. Effective June 3, 2021, all utilities were authorized to res...

Niagara Peninsula Energy Inc. (NPEI) would like to give a very special congratulations to each of the nine winners of our Safety Poster Contest! The contest ran during the months of April and May and was open to students in Grades 1-8 who lived within the NPEI service territory. As everyone is spending a lot of time around their homes lately, students were asked to create a poster with a positive...