Welcome to Niagara Peninsula Energy Inc.
We are the distributors of electricity and are responsible for the maintenance of the local electricity distribution system to the homes and businesses in the City of Niagara Falls, Town of Lincoln, Town of Pelham and Township of West Lincoln.
We take great pride in serving you, our customer, with personal and professional service. From your initial call to our office, to our field staff responding to your needs, we are here to work for you.
Our website is designed to provide you with access to a wide variety of information, whether you are a residential or commercial customer.
If you are unable to find the information you require on our website or have other questions, please contact us at our Customer Service Centre.
Remember ... we are here to help!
Recent News
| August 31st, 2010 |
News Release - Help Manage Your Electricity Costs with a Peaksaver ThermostatSummer Hydro Bills have arrived, and to help lower costs, Niagara Peninsula Energy Inc. is offering the Peaksaver program to all residential and small commercial customers. Participants will receive a $25 on bill credit and a chance to WIN an Energy Star LG Frontload Washer & Dryer (Contest expires October 31, 2010). It has been a much hotter than average summer, and Niagara Peninsula Energy Inc.’s customers are looking for ways to lower their monthly bills. Using a Programmable thermostat is a great way to monitor, and control electricity usage and upgrading to Peaksaver has many advantages, including: * $25 on bill credit * A Free ENERGY STAR® qualified thermostat * Free installation * The option to manage thermostat settings online * Touch screen display * Automatic entry into the Washer & Dryer Giveaway. Once a Peaksaver thermostat is installed in a home or business, it can be remotely activated by Niagara Peninsula Energy Inc. to slightly reduce a Central Air Conditioner’s electricity demand. Activations would only occur on hot summer afternoons when air conditioners are running at maximum, but never on weekends or statutory holidays. Typically, air conditioners are cycled off for 15 minutes out of every30 minutes. The fan continues to operate and circulate cooled air, so most customers will not notice a change in temperature or comfort. When activated, Peaksaver will reduce the demand on the electrical distribution system by approximately 1 kilowatt per home. That's the equivalent of turning off 10, 100 watt light bulbs. Join thousands of households and small businesses in Ontario who are participating in the Peaksaver program by signing up today. For online registration of the Peaksaver program, please visit http://npe.powerstar.ca/peaksaver/. For more information on other conservation programs offered by NIagara Peninsula Energy Inc. please visit http://npei.ca/conservation-and-safety/conservation-programs. |
| August 27th, 2010 |
Customer AlertThings you need to know about electricity use this summerDistribution rates cover the costs incurred by Niagara Peninsula Energy Inc. (NPEI) for delivery of electricity to homes and business in our service areas. Across Ontario the average distribution rate represents 22 percent, of the total charges found on the bill. However, there are several other factors, beyond NPEI’s control, which are expected to increase total bill amounts for customers going forward, especially during the summer period. The chart below shows the percentage breakdown of the related electricity charges found on NPEI’s bills. Only 22% is controlled by NPEI.
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| June 28th, 2010 |
Beat the Peak
Sign up for peaksaver® |
| May 3rd, 2010 |
Notice to All Niagara Falls NPEI Customers
Beginning in May, 2010, Niagara Peninsula Energy is transitioning all customers who were formerly billed bi-monthly to monthly billing. Providing 12 smaller bills instead of 6 larger bills makes it easier for customers, especially those on fixed incomes, to include the costs in their monthly household budgets. Monthly billing provides customers with more frequent and timely information about their usage. This benefits customers. It allows customers to adjust their usage habits if they feel they are consuming too much. Conservation is in your hands.
Reading schedules will not change. Your meter will still be read bi-monthly. Therefore, every other bill will be an actual reading. Watch your bill to follow changes to our payment, collection and deposit policies due to the monthly billing. We are listening and working with you to make your bill more convenient and affordable to pay.
Download Notice to All Niagara Falls NPEI Customers in PDF Format |
