Published Date
Monday, January 9, 2023

Niagara Peninsula Energy Inc. (NPEI) has received reports of a phone scam threatening to disconnect power unless payment is received immediately.. Please be aware this is a scam. This is NOT NPEI or any affiliated party. Please do not provide any information to this caller. NPEI does not threaten immediate disconnection for non-payment.

Below is some helpful information for customers to remember if they are contacted by somebody claiming to be from their local utility.

Added Tips on How to Avoid a Scam:

Scams are constantly evolving, but learning how to spot the following red flags will help protect customers against fraudsters:

  • We don't threaten immediate disconnection for non-payment. Our collections process includes issuing an Important Notice (that provides possible disconnection information) followed by a 48 Hr Notice telephone message.
  • We never proactively ask for payment by pre-paid card and we don't accept bitcoin.
  • Inaccurate account numbers are a red flag for fraud. Always compare suspicious invoices with a previous bill and note the account number and the previous amount.
  • Don't click on any links included in suspicious emails or text messages, as fraudsters may be attempting to access your personal information.
  • We do not use text messages to communicate with customers about account issues.
  • We never solicit door to door for any reason.

Ways to block scammers:

  • Don't provide any personal or account information if contacted at the door or by phone, email or text.
  • Don't make any type of payment until you can confirm you're dealing with NPEI.
  • Don't click on any links advertising a refund or a rebate in text messages or emails as this is a tactic fraudsters use to access personal information.
  • If you're unsure, hang up and call NPEI to see if they've recently contacted you.

Reporting Suspicious Behavior

  • Customers who suspect any type of fraud should be encouraged to contact us.
  • Customers should also report suspicious activity to the Canadian Anti-Fraud Centre at 1-888-495-8501.  In the event that the customer has paid or sent money for payment, they should contact the Police Department.