Please be aware:
- You must be offered payment options.
- You cannot be disconnected if you agree to a repayment arrangement and follow that arrangement.
- A low-income customer may be eligible for the following special rules:
- The right to request equalized billing without paying by automatic withdrawal.
- The utility must suspend a disconnection process for 21 days once it has been advised that a customer may be eligible for emergency financial assistance.
- A customer that has agreed to a repayment plan has more time to pay outstanding balances to the utility.
- The Reconnect Fee is waived for Low Income customers.
- Help is available for low-income consumers through programs including:
- Ontario Electricity Support Program, which is now helping 163,500 low-income Ontarians pay their electricity bills.
- Low-Income Energy Assistance Program (LEAP), which provides emergency financial assistance to help pay overdue electricity bills.
- Consumers can learn about these programs at https://www.oeb.ca/consumer-information-and-protection/bill-assistance-programs.