News

Niagara Peninsula Energy Inc. has completed the reporting requirements for Bill S-211 for the reporting year of 2024. Click here to view the full NPEI 2024 Bill S-211 Annual Report

Please be advised that the NPEI offices will be closed on Monday, May 19 for Victoria Day . We will reopen on Tuesday, May 20 at 8:30a.m. We apologize for any inconvenience this may cause. We would like to wish everyone a happy and safe long weekend!

NPEI strongly recommends enrolling in eBilling to ensure uninterrupted access to your bills and timely payment management. Valued Customers: Due to the current state of labour negotiations between Canada Post and its workers, regular mail service may be interrupted. We encourage...

As the Residential Winter Disconnection Ban ends on April 30, 2025, Niagara Peninsula Energy Inc. (NPEI) is encouraging customers to stay connected with us. "We encourage any customer who is currently having difficulty paying their bills to contact us so that we may work together...

Niagara Peninsula Energy Inc. (NPEI) is proud to support Hydro One’s restoration efforts in Peterborough, Ontario, by deploying several of our skilled powerline workers to assist in power restoration. This support follows a severe ice storm that caused significant damage...

NPEI’s MyAccount Customer Portal and the NPEI Mobile App have been updated to allow users to enable notifications and/or multi-factor authentication (MFA). MyAccount and the NPEI Mobile App users will now be able to opt-in to receive notifications when your bill is due and when...

NPEI has received reports of a scam targeting our customers. A customer received a phone call from someone claiming to be from the utility and informed the customer that if they did not make a payment within 45 minutes their power would be disconnected. Please be aware this is a...

Niagara Peninsula Energy Inc. eBill Campaign Raises Over $43,000 for Niagara SPCA and Humane Society Niagara Peninsula Energy Inc. (NPEI) is thrilled to announce the success of our recent eBill campaign, which raised $43,870 for the Niagara SCPA and Humane Society. This...

During the Canada Post service interruption, NPEI was unable to regularly mail bills to our customers. Once the service interruption came to an end, NPEI made the decision to focus on present bills and not print and mail all past bills to customers. If a customer would like to...

Niagara Peninsula Energy Inc. has been notified that the Independent System Electricity Operator (IESO) will be conducting a mandatory voltage reduction test in the NPEI service territory on January 21, 2025. A three per cent reduction test will occur between 9:00 a.m. and 10:00...