News

NPEI has launched our updated MyAccount Customer Portal. This updated MyAccount Portal will help us to better serve our customers and ensure we are providing the most user-friendly platform with the most self-serve options that we can. We're very excited to bring you this...

Please be advised that we are once again able to accept Payments By Phone and our Automated Account Balance Lookup is available. Automated Balance Lookup Telephone Number: 1-877-601-3899 Pay By Telephone Number: Dial 1-877-281-2063 and you will be linked to a secure automated...

Beginning October 17, Niagara Peninsula Energy Inc. (NPEI) will be contacting some of our electricity customers to conduct a satisfaction survey throughout our service territories of Niagara – Niagara Falls, Pelham, Lincoln and West Lincoln, to ask a few questions about our...

As we approach the Thanksgiving season, NPEI is proud to announce the launch of its new eBill campaign, aimed at promoting environmental sustainability while making a meaningful impact for local non-profit charitable foundations. From October 1, 2023 to March 31, 2024, NPEI...

The IESO (Independent Electricity System Operator) will perform a mandatory voltage reduction test on Tuesday, July 18. A three per cent test will occur between 9:00a.m. and 10:00a.m. EST followed by a five per cent test between 1:00p.m. and 2:00p.m. EST. These voltage reduction...

Since 2019, Ontario has seen a staggering 310% increase in powerline contacts by the general public, according to the Electrical Safety Authority (ESA). To help educate Ontarians and keep them safe, this Powerline Safety Week (May 15 to 21), ESA is busting the myths around the...

As the Residential Winter Disconnection Ban comes to an end on April 30, 2023, Niagara Peninsula Energy Inc. (NPEI) is encouraging customers to connect with us. "We encourage any customer who is currently having difficulty paying their bills to contact us so that we may work...

Niagara Peninsula Energy Inc. (NPEI) has received reports of a scam where an individual has been visiting customers door-to-door and claiming that they must provide payment to avoid disconnection. Please be aware that this is a scam and this individual is NOT affiliated with NPEI...

In an effort strengthen the transmission system and improve resiliency and reliability, Hydro One will be performing maintenance to the electrical distribution system in the Fonthill, Pelham and Fenwick areas on Sunday, October 30 from approximately 3a.m. to 11a.m. This will...