News

Please be advised that the NPEI offices will be closed on Monday, October 13 for the Thanksgiving holiday. Our offices will reopen on Tuesday, October 14 at 8:30a.m. Customers can always check their account balance by calling our Automated Account Balance Lookup at 1-877-601-3899...

NPEI strongly recommends enrolling in eBilling to ensure uninterrupted access to your bills and timely payment management during the Postal Strike. Dear Valued Customers: Canada Post is experiencing a labour disruption which will result in significant delays to mail delivery for...

Niagara Peninsula Energy Inc. (NPEI) is excited to announce that we have received the Lincoln Chamber of Commerce Outstanding Business Achievement Award for Large Business of the Year. This award underscores our commitment to delivering outstanding service and support to our...

Please be advised that NPEI will be performing maintenance on our Online Forms on Wednesday, September 17 between 12:30p.m. - 1:00p.m. During this time, Online Forms will be temporarily unavailable. If you are trying to access these forms during this time and are experiencing...

Niagara Peninsula Energy Inc. is proud to announce the launch of our 2025 eBilling Campaign, aimed at promoting environmental sustainability while making a meaningful impact for a local non-profit charitable foundation. From September 1, 2025 to December 31, 2025, NPEI invites...

Please be advised that during the evening of August 21, NPEI will be completing maintenance to our MyAccount Customer Portal. This maintenance will affect certain features within the portal. The My Energy Usage tab within MyAccount will be impacted during this maintenance. During...

NPEI has received reports of a scam targeting our customers. A customer received a phone call from someone claiming to be a technician from NPEI and informed the customer that if they did not make a payment within minutes, their power would be disconnected. Please be aware this...

We are pleased to announce the winners of the 2025 Kid's Safety Contest! NPEI once again looked for students to get creative and have some fun this year by designing a poster that illustrated a positive safety message. Students in grades 1-8 who reside within the NPEI service...

Beginning this week, Niagara Peninsula Energy Inc. (NPEI) will be contacting some of our electricity customers to conduct a satisfaction survey throughout our service territories of Niagara – Niagara Falls, Pelham, Lincoln and West Lincoln, to ask a few questions about our...

Niagara Peninsula Energy Inc. has completed the reporting requirements for Bill S-211 for the reporting year of 2024. Click here to view the full NPEI 2024 Bill S-211 Annual Report