NPEI's Updated MyAccount Customer Portal Has Launched!

Published Date
Thursday, October 26, 2023

NPEI has launched our updated MyAccount Customer Portal. This updated MyAccount Portal will help us to better serve our customers and ensure we are providing the most user-friendly platform with the most self-serve options that we can. We're very excited to bring you this refreshed experience.

What is MyAccount?

The MyAccount Customer Portal is the easiest way to securely and conveniently access your electric billing charges and usage history online. View and manage your account information, pay your bills or submit requests all in one place.

Always stay up to date with your energy trends. MyAccount allows you to view your energy usage and see your energy patterns by the month, day or hour.

By signing up for MyAccount, you will automatically be enrolled in eBilling. This means you will receive an eBill notification each month. eBilling is a safe, secure and convenient way to receive your bill, while being mindful of the environment.

What's Changed?

MyAccount is now Green Button compliant, a secure access to your energy usage information in an industry standard XML format. Please note that XML files are designed to be read and analyzed by computer applications, and can be difficult to read and understand. With the use of third party applications available in the Marketplace (more to come), you will be able to convert the “epoch” language to a standard date and time, and understand how to convert the usage measured in Watts to kWh. Future updates to MyAccount will allow even more features to meet our customers' changing needs.

Was the Email I Received Real?

Yes! In an effort to ensure our customers are kept up-to-date with everything they need to know, we have been communicating through email with our customers. We have sent out one email to let our customers know that our updated MyAccount Portal would be coming soon, as well as one email to provide customers with a link to update their password so that they are able to log into the updated MyAccount. Once you receive this email, please update your password to ensure you are able to access MyAccount.