Bill Inserts

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Click here to view our May 2025 Bill Insert

The May 2025 Bill Insert provides customers with information regarding the Summer Electricity Rates, Schedules and Thresholds. For information about electricity rates, please click here.

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Landscaping Around Electrical Boxes

NPEI would like to remind residents to refrain from placing any plants, fencing or any other decorations within three (3) metres of green transformer boxes. This equipment needs to remain easily accessible for our crews to be able to safely and effectively complete their work.

Tree Trimming

NEVER attempt to prune or cut down a tree near powerlines. A tree falling onto a powerline can cause serious injury or death. NPEI will be happy to connect you with a qualified and insured professional. For more information on Tree Trimming please visit our website.

Call Before You dig - It's the Law

Underground networks of utility services might be buried on your property. As a home-owner or contractor, it is your responsibility to ensure that any outside projects are carried out legally and safely. Any time you dig on or near your property: 

• Call Ontario One Call, 24 hours a day, 7 days a week at 1-800-400-2255.
• Or submit an online request for locates atwww.ontarioonecall.ca.

The New NPEI App Is Now Available

The NPEI App provides you with 24/7 access to your NPEI account including your real-time electricity usage, account balance, billing history and more!

Customers will need to set up a MyAccount profile before logging into the NPEI app. The App login information will be the same as your MyAccount login. 

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Click here to view our December 2024 Bill Insert

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Click here to view our November 2024 Bill Insert

You can view the updated Electricity Rates, Schedules and Thresholds for Winter 2024/2025 here.

Click here to view our September 2024 Bill Insert

Make the Switch, Make a Difference!

From September 1, 2024 to December 31, 2024, NPEI is inviting its customers who are currently 
receiving paper bills to make a difference by switching to paperless billing (eBilling). NPEI has pledged to donate $10 to the Niagara SPCA and Humane Society for every customer that makes the switch during the eBilling campaign.

Register today through our MyAccount Customer Portal.

2024 Electrical Safety Survey

NPEI values the safety of our employees and our customers. We will begin conducting our 2024
Electricity Safety Awareness Survey during the month of October. This survey will help us to 
evaluate our efforts and advise us where we can make improvements in informing the public about 
electrical safety. If you receive a telephone call or email inviting you to take part in the survey, we would greatly appreciate your participation.

SAFETY FAST FACTS

• Call or Click before you dig – Ontario One Call 1-800-400-2255 or ontarioonecall.ca.
• Keep your body and objects at least 3m (10ft) away from overhead power lines.
• NEVER touch or tamper with electrical distribution equipment on the ground.
• Stay at least 10m (33ft) or roughly the length of a school bus away from downed overhead power lines.
• If a power line falls on your car, stay inside until help arrives. Only get out if there is a fire.

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Click here to view our June 2024 Bill Insert

NPEI understands that there are times when customers may have difficulty paying their electric bills. Stay connected to us. We are here to help.

Niagara Region’s Utility Benefits Program

This program assesses individuals that may qualify for utility relief benefits. The following programs are available:

• Low-Income Energy Assistance Program (LEAP) - Up to $780
• Niagara Emergency Energy Fund (NEEF) - Up to $2,000 every 24 months
• Ontario Works and Ontario Disability Support Program Discretionary Benefits

Applicants must apply for these programs through the Niagara Region website.

Apply now or learn more at niagararegion.ca.

Now, more Ontarians Qualify for the Ontario Electricity Support Program (OESP)

The Government of Ontario has changed the eligibility of the program as of March 1, 2024.
The Ontario Electricity Support Program enables eligible low-income customers to receive a fixed monthly credit on their electricity bills of up to $113 per month.

The credit depends on two factors:

• How many people live in the home
• The combined annual household after tax income

Apply now or learn more at OESP.ca.

NPEI offers the following Payment Plans to help customers avoid disconnection due to non-payment:

• Payment Arrangements
• Arrears Payment Agreement Plan
• Equal Monthly Payment Plan

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Click here to view our April 2024 Bill Insert

As we near the beginning of summer, we'd like to remind everyone that on May 1, the schedules for Time-of-Use Pricing and Ultra-Low Overnight Pricing, as well as the thresholds for Tiered Pricing will be changing to the summer schedule. Our April Bill Insert provides customers with a copy of these updated schedules and thresholds that they can use as a reference. For more information on electricity rates and schedules, please see our Electricity Rates page.

Our April Bill Insert also provides excellent information for customers that they should be aware of during a power outage. You can read this information below:

To report a power outage or a downed powerline, please contact our 24-hour emergency line at 1-877-270-3938. To ensure you receive communications about outages, please make sure your contact information is up to date by logging into the MyAccount Customer Portal or by contacting our office.

If your power goes out unexpectedly, check your circuit breakers or fuses. If a circuit has been tripped or a fuse blown, reset the breaker or replace the fuse to restore your power. If you still have no power, contact NPEI.

You should:

• Turn off the main electrical switch.
• Ensure all stovetop elements are in the off position
• Turn off or unplug equipment to prevent damage should there be a surge when power is restored.
• Keep away from downed powerlines. If you see a downed powerline, contact NPEI immediately.
• After an outage, plug in only the most essential appliances. Waiting 10-15 minutes before plugging in appliances like refrigerators gives the system time to stabilize.

If you are ever without power, be sure to check out Outage Map, which provides information on power outages occuring within our service territory, including location and the number of customers affected.