NPEI Encouraging Customers to Stay Connected as Winter Disconnection Ban Has Ended

As the Residential Winter Disconnection Ban ended on April 30, 2025, Niagara Peninsula Energy Inc. (NPEI) is encouraging customers to connect with us.

NPEI is encouraging any customer who is currently having difficulty paying their bills to contact them so that we may work together in order to find a solution. A number of programs are available to customers to assist them with paying their electricity bills.

NPEI is also working with customers by providing a number of flexible payment arrangements including the Arrears Payment Agreement Plan, in order to allow customers more time to pay outstanding balances on their account, Equal Payment Plans, as well as providing information on Financial Assistance Programs, including the Low-Income Energy Assistance Program (LEAP) and The Ontario Electricity Support Program (OESP).

NPEI offers a number of methods to pay a bill including:

• Pre-Authorized payment plan. Save time and money by having your payments automatically withdrawn from your bank account each month on the due date.
• Online or telephone banking through most Canadian Financial Institutions.
• Through our MyAccount online customer portal, visit www.npei.ca to register. 
• Mailing a cheque or money order with the top portion of your bill to the NPEI office.
• Payments by cheque or money order can be made in our 24-hour blue drop box located at our office in Niagara Falls at 7447 Pin Oak Drive.
• Using your Mastercard or Visa by visiting www.npei.ca or over the phone using our third party automated toll free system at 1-877-281-2063.  Please note that there is a third party processing fee and such fee is not retained by NPEI.

If you are experiencing difficulty in paying your bill, please stay connected to us; we are here to help! Customers may contact our office by phone at 1-877-270-3938, email info@npei.ca and visit us online at www.npei.ca. 

NPEI offers the My Account customer portal, along with the NPEI Mobile App, to allow customers to view and pay current and past bills, request moves, update contact details, and view their electricity usage data, hour by hour, for any given day. 

The Automated Account Balance Lookup is also available by calling 1-877-601-3899.

Links to Services:

NPEI Assistance Programs: https://www.npei.ca/customer-service/billing-payments/payment-assistancearrangements

LEAP: https://www.oeb.ca/rates-and-your-bill/help-low-income-consumers/low-income-energy-assistance-program

OESP: https://ontarioelectricitysupport.ca/