Important Customer Notice Regarding the Postal Strike

NPEI strongly recommends enrolling in eBilling to ensure uninterrupted access to your bills and timely payment management during the Postal Strike.

Dear Valued Customers:

Canada Post is experiencing a labour disruption which will result in significant delays to mail delivery for Niagara Peninsula Energy Inc. (NPEI) Customers. 

Although mail delivery of NPEI bills and/or payments has been interrupted, NPEI provides a number of ways in which customers can stay connected during this time. It is the responsibility of a Customer to keep their account up to date and ensure they are avoiding late payment charges.

Below are options to ensure you avoid possible late payment charges on your account.

Options for receiving your bill:

1. Sign up for MyAccount and the NPEI App to be automatically enrolled in eBilling. You can view your bill and energy consumption data, your current account balance, payment history, and detailed energy use online 24/7. You can also enable notifications to remind you when your bill due date is coming up. Sign up for MyAccount.

2. Sign up for eBilling to receive your bill electronically. You will receive an email notification with a summary of your bill and a link to view your bill on our secure website. Sign up for ebilling.

3. You may also call our Automated Account Balance Look Up option at 1-877-601-3899  to obtain your current balance and due date, or you may speak to a Customer Service Representative to retrieve this information.

Options for paying your bill:

Please do not mail your payment if a strike or lockout is occurring.

1. You can sign up for pre-authorized payments – have your payment automatically withdrawn from your bank account. Sign up for pre-authorized payments.

2. You can pay your bill through most Canadian financial institutions, by Credit Card through our website or by calling 1-877-281-2063.

3. For your convenience, payments by cheque or money order can be deposited in our blue 24-hour drop box located in our office parking lot at 7447 Pin Oak Drive, Niagara Falls. NPEI WILL NOT be responsible for cash payments placed in the drop box.

Please remember, it is your responsibility to pay your NPEI bill by the due date.

Thank you,
Niagara Peninsula Energy Inc.
1-877-270-3938